Returns & Refunds
At FloorTrim UK, we want you to be completely satisfied with your purchase.
Returns
If you change your mind, you may return unused items within 30 days of delivery. Products must be returned in their original condition and packaging and be suitable for resale.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your order arrives damaged, defective or incorrect, please contact us as soon as possible. We may ask for photographs to help us resolve the issue quickly.
Refunds
Once returned goods have been received and inspected, any approved refund will be processed to the original payment method within 5 working days. Please note that your payment provider may take additional time for the refund to appear in your account.
Return Shipping
Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for arranging and paying for return shipping.
Exchanges
We do not currently offer exchanges. If you would like a different product, colour or model, please return the eligible item for a refund and place a new order.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
We are committed to resolving any issues fairly and providing the best possible customer service.